Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello,
I've read the FAQ where you edit the user-styles.css and add the following code:
#footer #osticket,
#footer #ostawesome {
display: none;
}
Save the file and refresh the webpage, the footer OsTicket and OsTicket Awesome are still present.
Please can someone assist?
#footer #osticket,
#footer #ostawesome {
display: none;
}
Did work for me in that file. I did have to do a ctrl+shift+r to reload the cache to see the change.