Have you checked these first?
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Since upgrading to Awesome 102 mail fetch has stopped working. I downgraded to 101 and worked fine. Upgraded to 102a and now broken. Error alert saying cannot login to server. Account credentials are correct and tested OK. Any help appreciated.
osTicket v1.14.3 // osTicket-1.14.3-Awesome-102a
PHP 7.4.1 // MySQL 10.4.11 // Apache/2.4.41 (Win64) OpenSSL/1.1.1c PHP/7.4.1 web server
Looks like I have fixed it.
Changed POP to POP+SSL and port 995