Hello Stevland, thank you for your help. I create a user for you please check.

If you can before I see exactly as you have in the demo, but now I can't and is a small form field, not a big as in the picture, and I can't see the signature in the end as well.

Hmmm. Perhaps you should try clearing your browser cache.

I haven't received an email notification from your osTicket regarding a user account. You used info@osticketawesome.com, yes?

Hello Stevland, yes I create the Agent user as you describe.

It was the TinyMCE plugin. I disabled it and cleared the browser cache. Now everything works as expected.

The TinyMCE plugin is no longer developed or supported; you shouldn't use it.

Fantastic, Yes is working perfectly. But where is that plugin, and how did you disable it?