Have you checked these first?
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Hi, from the staff demo here I took the following screenshot:
As you can cleary see, the text fields for adding an internal note or a reply are sized bad. Maybe it's worth to add it here: that small "Draft saved" is always there in mobile version. Don't know if it's causing the issue.
Thank you. Fixed in osTicket-1.12-Awesome-103.
Hi, yes it's fixed for replies now, thanks for doing it so fast! But it's still not fixed for notes. I added an !important to line 747 in staff-mobile.css which seems to fix it...
Nice one! Thank you for the fix.