Hello,
After this update, osticket and osticketawesome now I cant see any templates or canned replies in html form like it was before, I only see in (code type), and I have to constantly open the with of the field, as it too small, see the pictures please.
Even the department signatures, everything that I make text have the text like this, so in some canned replies it is very difficult to find the correct place to change some things. But then, when the replies goes to the client in the email appears correctly.
Can you help me please?
What files do you have in the /js-directory? Is there a file named "jquery-3.4.0.min.js"? I think it came with the last version, you better have it (not jquery-3.4.0.min.js; that one is old)
Hello,
There are the files that I have:
I see you are using a Mac. What browser are you using?
Even on my Mac, using Safari, I don't have this issue while browsing the demo.
If you would like me to investigate this further for you I will need you to create a temporary agent account for me (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges!