Thank you for the response. The FAQ section does not list this app, but one of our team members was able to resolve the issue, we are good now. 

Nope

Ended up removing line 844 in staff-desktop.css - 'white-space: pre-wrap;' which removed the awkward block around the 'i' - which works for us. This i...

FWIW, this is resolved by v1.15.4 / osTicket-1.15.4-Awesome-101. We are going to production with this next month, so I was looking at any issues other...