Have you checked these first?
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Is it possible to remove the "i" at the end of a custom list, that just pops a larger display of the same info? The issue isn't as bad when there is a full Ticket view, it is when we add that field to a queue. It really throws off the view. I have inspected the page, and see the icon; but I don't want to just start removing code and see what happens.
osTicket v1.15.4 // osTicket-1.15.4-Awesome-101
PHP 7.4.13 // MySQL 5.5.45 // Microsoft-IIS/10.0 web server
Ended up removing line 844 in staff-desktop.css - 'white-space: pre-wrap;' which removed the awkward block around the 'i' - which works for us. This is resolved.