astaadmin
@astaadmin
Member
Joined: Jul 22, 2022
Last seen: May 29, 2026
Topics: 1 / Replies: 11
Reply
RE: from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view

Could you also apply the same fix to the avatars in the PDF print output?The avatars have the same issue there and show a red X when allow_url_fopen i...

1 month ago
Reply

any news about that?  Could you also apply the same fix to the avatars in the PDF print output? The avatars have the same issue there and show ...

2 months ago
Reply

Thanks, the logo is working now. Could you also apply the same fix to the avatars in the PDF print output? The avatars have the same issue there and ...

3 months ago
Reply

Your Rev 103 change does not actually fix the rendering issue. It only switches the PDF logo source to the theme custom logo, but still uses a normal...

3 months ago
Reply

I still habe the same error in the latest rev04. So i dont know what you did - but it fixed nothing? 

3 months ago
Reply

Hello,  Ive done some inspections here my conclusion please check this out and may resolve this in a new version if my inspections are correct: ...

4 months ago
Reply

Additional testing:  I can reproduce the missing logo in PDF issue on our side, regardless of whether a custom logo is enabled or not. Neither th...

5 months ago
Reply

Additional information I also noticed that avatars are not rendered correctly in the ticket print / PDF view. Instead of the avatar image, only an “X...

5 months ago
Reply

Hello, after upgrading osTicket from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view when using osTicket Awesome. What I tested...

5 months ago
Reply

Hello, after upgrading osTicket from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view when using osTicket Awesome. What I tested...

5 months ago
Reply

No, your statement is wrong. There is an osticket plus editon for selfhosted please specify how we can use osticket awesome with it?

2 years ago