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Hello,
after upgrading osTicket from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view when using osTicket Awesome.
What I tested
Replaced ticket-print.tmpl.php with the original osTicket 1.18.3 core version → logo works
Re-applied osTicket Awesome → logo broken again
File permissions and paths are correct
Comparison
1.18.2 + osTicket Awesome → OK
1.18.3 + osTicket Awesome → FAIL
1.18.3 + core print template → OK
This points to an incompatibility in the Awesome print template with osTicket 1.18.3.
Please investigate and update the print template accordingly.
Best regards