Have you checked these first?
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I really would like a thread preview tab in the ticket preview popout.
See this solution at github...
https://github.com/osTicket/osTicket/pull/2559
This would help us really a lot! 😉
While it looks like a great mod, I try to avoid integrating to many mods into osTicket Awesome (other than all of my own modifications, of course).
Including third-party mods in this project quickly becomes too confusing. It is also too much work trying to keep code from various sources up-to-date. And while this looks useful, I personally don't expect that it will have much universal appeal.
So I have to gracefully decline to integrate it. But I do appreciate you pointing it out to me.
Of course, you can always integrate it yourself... but you will also have to reapply it every time you upgrade osTicket Awesome.