Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Anyone have a suggestion on how I can get the Signin button in the header when hovered and the footer background not to use the nav bar background color? Have tried many combinations of theme colors and custom CSS, but one thing affects another. For instance, if I change the Header Text Hoever color to white for the Signin button, then you can't see the nav menu items when hovering in the Admin area. A simple solution is for this not to use the nav background color and I'd like the same for the footer. Here is the site:
https://app.webtent.net/ticket/
UPDATE: I was able to get the footer background color to stick with custom CSS using !important.