Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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This has been enabled for all my agents and when they search it does not list any tickets from other departments or that are assigned to other agents.
Admin Panel>Agents> Agents Name> Permissions>Miscellaneous> Search — See all tickets in search results, regardless of access
It worked before update.
I have exactly the same problem!
The Seach Filter will not filter anything - i can see every ticket!