Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi everyone,
we`ve bin using osTicket awesome for a few weeks now and we're happy with it, although we did have some issues but I was able to fix them myself.
However, one issue i couldn't figure out myself is that there is no overdue icon on the "last updated" coloumn. The complete span "Icon overdueTicket" is missing.
What I already tried:
- same exact coloumn settings as in the staff demo
- different browser/ empty cache etc.
Screenshot:
Let me know if I can provide more infos.
Thanks.
osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
PHP 7.3.27-9+0~20210227.82+debian10~1.gbpa4a3d6 // MySQL 10.3.27 // Apache/2.4.38 (Debian) web server
Hello,
is your osTicket running with HTTPS protocol or with HTTP?
We have this same issue, but extended to other icons too: the lack of icons applies to all the icons usually inside the Subject column.
We have installed two identical ostickets on the same server and the icons appears in the http environment, not in the https environment.
I solved! The problem is that "Annotations" doesn't appear. In old version it appears.
