from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view

astaadmin · 2026-01-30T04:28:25Z

osTicket v1.18.3 // osTicket-1.18.3-Awesome-102 PHP 8.2.30 // MySQL 10.11.14 // Apache web server Hello, after upgrading osTicket from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view when using osTicket Awesome. What I tested Replaced ticket-print.tmpl.php with the original osTicket 1.18.3 core version → logo works Re-applied with new installation and my configs osTicket Awesome → logo broken again File permissions and paths are correct Comparison 1.18.2 + osTicket Awesome → OK 1.18.3 + osTicket Awesome → FAIL 1.18.3 + core print template → OK This points to an incompatibility in the Awesome print template with osTicket 1.18.3. Please investigate and update the print template accordingly. Upload working finde but logo print with an X The issue can fixed by switching to the osTicket core mechanism and embedding the logo via cid: while handling positioning and sizing purely with CSS, making the PDF rendering reliable. But please investigate

Page 3 / 3 Prev

Bugs and display issues

Last Post by astaadmin 4 weeks ago

12 Posts

2 Users

0 Reactions

67 Views

RSS

Posts: 11

astaadmin

Topic starter

Mar 30, 2026 1:44 am

(@astaadmin)

Member

Joined: 4 years ago

Thanks, the logo is working now.
Could you also apply the same fix to the avatars in the PDF print output?

The avatars have the same issue there and show a red X when allow_url_fopen is disabled.

Since allow_url_fopen is usually disabled for hardening reasons, it should generally remain turned off.

Posts: 11

astaadmin

Topic starter

Apr 07, 2026 2:32 am

(@astaadmin)

Member

Joined: 4 years ago

any news about that?

Could you also apply the same fix to the avatars in the PDF print output?

The avatars have the same issue there and show a red X when allow_url_fopen is disabled.

Page 3 / 3 Prev

6 Forums
829 Topics
3,267 Posts
2 Online
3,042 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

New: TCO Calculator

10 Years. 83 Releases. Still Shipping.

Forum

from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view