Have you checked these first?
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Hi,
Design of osTicket now looks awesome thanks to you, really nice work on it!
Just having an issue with conditional formatting. I want Engineers to be able to see what a ticket hasn't been answered yet by making the row bold or a subtle colour change. However when applying the format it seems if the Subject is set to be a link then the text formatting doesn't apply to that section. I've attached a screenshot below that shows the difference between the two.
Seemed to solve this manually by adding some custom CSS to the theme.
table.list tbody td a {
font-weight: inherit;
}