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Hi there,
when editing a Mail-Template the image gets lost.
After opening a template and just clicking "save" the image is lost. In HTML view this is what happens:
Before:
After:
The only workaround i found so far is prepending the full Domain like this:
<code>
<figure></figure>
Another thing releated:
When inserting an image you have to either copy the HTML of another template or you have to upload again (plus add the workaround). No chance to chose from existing images.
Could you please have a look?
I am using the latest version:
osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
PHP 7.4.19 // MySQL 5.6.39 //
sorry but somehow the codeblocks are not working...
here are some images instead:
before:

after:

workaraound:
