Add Organization to Ticket Views

guyiac · 2020-11-18T08:32:50Z

I feel like I must be missing something really obvious. Ticket Views include the user, but not the user's organization. If your agents don't know everyone on every account, that's difficult. It would be great if Ticket views, and notification emails, included the user's organization if one is listed for that user. Is this possible? Am I in fact missing something really obvious?

Page 2 / 2 Prev

Bugs and display issues

Last Post by guyiac 5 years ago

5 Posts

2 Users

0 Reactions

29 Views

RSS

Posts: 5

guyiac

Topic starter

Nov 19, 2020 12:12 am

(@guyiac)

Member

Joined: 8 years ago

It's weird. Now sometimes I see the option you described, and sometimes I see the option I described. But even when I see the option you described and do that, I don't see Organization names in the From column.

Thanks for trying to help. I'll go to the OSTIcket forum.

Page 2 / 2 Prev

6 Forums
829 Topics
3,267 Posts
1 Online
3,042 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

New: TCO Calculator

10 Years. 83 Releases. Still Shipping.

Forum

Add Organization to Ticket Views