Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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osTicket v1.15.4 // osTicket-1.15.4-Awesome-101
PHP 7.2.34-28+ubuntu20.04.1+deb.sury.org+1 // MySQL 8.0.28 // Apache web server
This one is annoying and hopefully I will not encounter it under normal use (I came across this bug while testing the theme on mobile devices).
Log in to osTicket Awesome
Switch to Agent Panel
F12 (toggle device toolbar) to start the simulation
Choose a device e.g. Samsung Galaxy S8+
CTRL+Shift+R - you are taken to the login page
(Sometimes you get ERR_TOO_MANY_REDIRECTS but it logs in ok)
You are now inside osTicket
F12 (toggle device toolbar) to exit the simulation
You are now in desktop mode
Click on 'Admin Panel'
You are taken to the login page - log in
Click on 'Admin Panel' - page refreshes but nothing changes
It is Stuck in Agent Panel!
The only way to come out of this is by CTRL-Shift+del and delete last hour of browser actions.