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The Ticket-Link is still broken but at least I found the line of code to solve my own problem.

Hi, thank you for you help here. It solves the problem for the collaborators completly, but only half the problem at custom lists. I made another test...

I faced the same issue when I changed the name of priorities (originally emergency, high, normal, low) in a prior version of osticketawesome. Since th...

Thank you for your reply and the screenshot! Now it's clear for what I have to look after. But there is no such notification (regardless of who, when ...