please do not misunderstand, I know that your theme works and it is only due to the German version. when it still worked with the german version i loved it and now i miss it, if only because of the responsiveness ... jens implemented the desired functions of the german users, which were previously only available as plugins and then became the current version  1.14p4 

I'm happy that some movement comes into play. in addition to the posts on the current version, there are also more interested osticket users in the german forum. I do not know from what number of customers the effort pays off for you but if something permanent comes out, it would be great. I'll test your workaround. thank you for your effort.

Thanks for the feedback, @Starcore.