Hey there @stevland,

I decided to post my question here (instead of the OST forum) because I saw that you have been quite active in the past concerning this mod.

Basically, there are 2 words that we'd like to change (and their translations)

• Ticket(s) --> Support Request(s)
• Department --> Technical Group

I've started the very tedious job of finding the .php file of the page I am watching on the site and  replacing these words every time I see them + their related translations (only for the ones we need 🙂 ), but I find this quite heavy and annoying for any upgrade we decide to install (I've gone through one upgrade already) - You have to compare and assess if this is your translation or not.... (I signed all my changes with a code for identification) ...

I was thus wondering if you had any advice for the best method to apply these text replacements and their maintenance?

I also had a thought, whether injecting a script that would essentially do the job on screen be an easier solution?

What do you think?

Best,

Julien