Glad to know you are still around, I actually would rather have this than a refund. I am not finding the other email only the one from here. May I know where it was sent from, so I can look deeper in junk and spam?

Yikes!

I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours.

I am off to a terrible start here. ( ._.)

But I have now forwarded my earlier email to your address, which I trust you have now received.

Yikes!

I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours.

I am off to a terrible start here. ( ._.)

But I have now forwarded my earlier email to your address, which I trust you have now received.

Thank you, it is lovely, working, and I appreciate it. Without this the OSTicket is dated and ugly. 

Glad we worked it out! Thanks, Mike.