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Blank Blue Screen 1.12.2 Version upgrade new installation

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Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Please confirm that your source code (as you posted above) ends abruptly at <body id=”loginBody”>.

And let's try a clean install of osTicket Awesome:

  1. Please upload the /upload folder from the extracted osTicket Awesome folder to your server.
  2. Copy ost-config.php from /helpdesk/include/ to /upload/include/
  3. Visit http://XXXX/upload/scp/login.php and test, let me know if it works.

Reply
Posts: 13
Topic starter
(@nelsonpark)
Member
Joined: 7 years ago

same result----

page source:

<!DOCTYPE html><br />
 <br />
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><br />
 <br />
<head><br />
 <br />
<meta http-equiv="content-type" content="text/html; charset=utf-8" /><br />
 <br />
<meta http-equiv="refresh" content="7200" /><br />
 <br />
<title>osTicket :: Agent Login</title><br />
 <br />
<link rel="stylesheet" href="css/login.css" type="text/css" /><br />
 <br />
<!--osta--><br />
 <br />
<meta name="robots" content="noindex" /><br />
 <br />
<meta http-equiv="cache-control" content="no-cache" /><br />
 <br />
<meta http-equiv="pragma" content="no-cache" /><br />
 <br />
<meta name="viewport" content="width=device-width, initial-scale=1"><br />
 <br />
<script type="text/javascript" src="/upload/js/jquery-3.4.0.min.js?a5d898b"></script><br />
 <br />
<script type="text/javascript"><br />
 <br />
$(document).ready(function() {<br />
 <br />
$("input:not(.dp):visible:enabled:first").focus();<br />
 <br />
});<br />
 <br />
</script><br />
 <br />
<!--osta--><br />
 <br />
<meta http-equiv="resources" content="o1.12.2.a5d898b-a1.12.2-101-p7.1.7-m5.7.19-microsoft-iis/1"><br />
 <br />
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"><br />
 <br />
<script src="//cdn.jsdelivr.net/jquery.sidr/2.2.1/jquery.sidr.min.js"></script><br />
 <br />
<link href="https://fonts.googleapis.com/css?family=Product+Sans|Montserrat:400|Open+Sans:300,400,600" rel="stylesheet" type="text/css"><br />
 <br />
 <br />
 <br />
<link type="text/css" rel="stylesheet" href="/upload/osta/css/staff-desktop.css"/><br />
 <br />
<link type="text/css" rel="stylesheet" href="/upload/osta/css/staff-mobile.css"/><br />
 <br />
<link type="text/css" rel="stylesheet" href="/upload/osta/css/svg.css"/><br />
 <br />
<link rel="stylesheet" href="/upload/osta/css/sidr.css"><br />
 <br />
 <br />
 <br />
<style type="text/css"><br />
 <br />
#header,<br />
 <br />
#loginBody #brickwall,<br />
 <br />
#background-solid-image .image {<br />
 <br />
background-image: url("/upload/osta/img/backdrops/01");<br />
 <br />
}<br />
 <br />
#header {<br />
 <br />
background-image: initial !important;<br />
 <br />
}<br />
 <br />
#loginBody #brickwall {<br />
 <br />
background-image: initial;<br />
 <br />
}<br />
 <br />
 <br />
</style><br />
 <link type="text/css" rel="stylesheet" href="/upload/osta/opt/logo/logo-options-default.css"><br />
 <br />
<link rel="shortcut icon" href="/upload/osta/css/themes/ice/favicon.ico"><br />
 <br />
<link rel="shortcut icon" href="/upload/osta/css/themes/ice/favicon.png"><br />
 <br />
 <br />
 <link type="text/css" rel="stylesheet" id="jssDefault" href="/upload/osta/css/themes/ice.css"> <link rel="stylesheet" href="/upload/osta/css/hamburger.css"><br />
 <br />
<script type="text/javascript" src="../osta/js/osta-staff.js"></script><br />
 <br />
<script type="text/javascript" src="../osta/js/jQuery.style.switcher.js"></script><br />
 <br />
<link type="text/css" rel="stylesheet" href="/upload/osta/user-styles.css"/><br />
 <br />
<script type="text/javascript" src="../osta/user-scripts.js"></script><br />
 -----------------------

Thanks


Reply
Posts: 13
Topic starter
(@nelsonpark)
Member
Joined: 7 years ago

Hi,

Any update?


Reply
Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

I am still waiting for an answer from you.

As per my last message, let’s try a clean install of osTicket Awesome:

  • Please upload the /upload folder from the extracted osTicket Awesome folder to your server.
  • Copy ost-config.php from /helpdesk/include/ to /upload/include/
  • Visit  http://XXXX/upload/scp/login.php  and test, let me know if it works.

Reply
Posts: 13
Topic starter
(@nelsonpark)
Member
Joined: 7 years ago

Already done and posted in reply.


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