Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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OS Ticket 1.17.3 was released 4 weeks ago, will OS Ticket Awesome will get upgrade too? I ask because after "official" version is released, it takes a week or so for Awesome version to be released, but 4 weeks have passed since official release and there are no news this time.
It looks new version is ready to download.