Thank you for your support, kkrumm!

I know it's a late thread reply, but I must congratulate you too on a stellar job. The admin theme customization panel is an impressive addition too. Really glad I found and purchased this and I would heartily recommend it to ANY Osticket user!

Thank you, @jfleduc! Getting encouragement such as this still means a lot to me. 😀

I'm going to +1 on this, despite the time since the original post. The product obviously keeps getting better.

Initially I was hesitant, but I decided to 'go for it' and am not at all disappointed that I did. This has made a good ticket system into something very very useable and much better visually, and I am very keen to push my customers towards it. Previously, it was a means to an end, Now, with OSTA, it's a site to be proud of. 

Thank you for your work developing it.

Agreed!  It has been game changing for us in our MSP business as well.  Very good work to the OSTicket Awesome team!