Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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share fix for version osTicket-Awesome-1.10.1-v1.3 on osTicket v1.10.1 is the most current usable regarding display issue in advance search change in file staff/tickets.inc.php line number 808:
for changes and security fixes from 1.10.1 to current 1.10.4 can be checked here: https://github.com/osTicket/osTicket/releases that can be applied manually for the revision in the current osTicket-Awesome-1.10.1-v1.3.