Thank you for the screenshot, @Aliplast. But unfortunately it has only made me more confused! (⊙_⊙)
I can't see anything terribly wrong with the code. I don't know why it is marked red by Chrome's Dev Tools while the rest of the jQuery code is not.
Also, there is no file named "tickets.php". Indeed, a file by that name is nowhere to be found in my own Dev Tools.
I notice your IP address is 10.10.0.81. That means that you are connected to a VPN. Is it possible to disconnect from the VPN and connect to your osTicket Awesome installation directly?
@fachmarkt are you using a VPN?
I'd like to figure out what is going on. I would really appreciate it if one or both of you could create a temporary agent account (Admin Panel > Agents > Add New Agent) for me using info@osticketawesome.com. Be sure to give the account full administrative privileges.
Are you sure @stevland ??
I have 2x tickets.php files:
One is stored in /support/scp/tickets.php
The other is stored in /support/tickets.php
* /support/ is the location of osTicket install
Hi, our installation is on an internal network so no exposure to the outworld ...
+ same remark as @techcare concerning the tickets.php files
@fachmarkt are you using a VPN?, no we are not. I also checked our ticket system at several offices in several areas. The problem is still the same...
You have received a login email...
Thank you very much in advance!
Fair enough. I shouldn't have said that there is no file named tickets.php. What I should have said is that the code in @Aliplast's screenshot is from a file named queue-tickets.tmpl.php. Perhaps tickets.php parses that file.
In any event, the main point I was trying to make is that I cannot get locate the same file/code within the Sources tab of Dev Tools. Can you?
It may be a moot point. It is just another odd aspect of this situation and I was thinking out loud.