Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi Steve,
I want to customize the columns of advanced search results. I think I have to do it directly from the search but I can't remove the check from "Use standard columns". How can I customize the columns? Thank you
My installation:
Hi @Absolute,
I see what you mean, but the same it true in standard osTicket:
Therefore, this question pertains to osTicket, not osTicket Awesome.
You should consider asking the question in the osTicket Forum.