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Native osTicket behaviour.  Screenshot-From-2026-04-03-09-38-09.png

Re-Uploading pictures since the whole site migrated.  Screenshot-From-2026-04-03-08-56-28.png

Agent with edit perms ^ Agent with no "Ticket edit" perms ^

osTicket version 1.18.2

Apologies for the non interaction, this occurs when the agent has no edit privileges, upon clicking on the native "Priority" column a blank screen pop...