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To hopefully save someone from the confusion I was having: I believe stevland is saying that there is no need to download or install OsTicket v1.12. ...

UPDATE: I was able to use 7-zip to extract the file. Windows 10 native or Ubuntu 18 unzip would not work and reported the file was empty despite its...

I was having the same issue just now. Attempted to unzip in Windows and Ubuntu. Both places reported corrupted.