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We are still having this problem, we do have a custom status "Awaiting Feedback" that may be breaking this but it should still display.

Following up if there are any fixes we can apply to ensure this window pops  up where ti is supposed to? Also any idea on why the Overdue notice...

We are running OS Ticket and the OS Ticket Awesome with the only plugin being Attachments on the File System. If i click on the Alert icon the popup ...