@stevland chown -R www-data:www-data /path/to/uploads fix the issue, many thanks for your help.

Apache error log. PHP Warning: move_uploaded_file(): Unable to move '/tmp/phpQHnhJe' to '/var/www/tickets/osta/uploads/Logo.png' in /var/www/tickets/...

this is what mine look like,  I will check Apache logs now drwxr-xr-x 3 mdadmin mdadmin 4096 Jul 8 19:33 css drwxr-xr-x 3 mdadmin mdadmin 4096 J...

I have updated mysql and still getting the same error. osTicket v1.14.2 // osTicket-1.14.2-Awesome-102 PHP 7.2.24-0ubuntu0.18.04.6 // MySQL 8.0.21 //...

I found a workaround, I uploaded our image using WINscp