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hello, same for me    osTicket v1.14.3 // osTicket-1.14.3-Awesome-101 PHP 7.2.24-0ubuntu0.18.04.6 // MySQL 5.7.31 // Apache/2.4.29 (Ubuntu...

Hello   thanks for the detailed answer   In fact I was following the osticket video training to get the merged / linked icons but I can ...