Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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It creates new ticket from thread wherein they are totally another user and topic.
Hi servo,
Thank you for the report. I want to help. First I need to see it the way you see it.
Can you answer a few short questions?
1. Did you click a button to make the new ticket? Or did the ticket appear by itself?
2. Did you want to make a new ticket? Yes or no?
3. Where do you see the problem — in the new ticket #57180, or in an older ticket?
Can you also send me two pictures?
1. A picture of the top of ticket #57180. I want to see the user name and the topic.
2. A picture of the ticket you were looking at when this happened.
A short screen video would be even better, if you can make one.
One more thing: which version of osTicket Awesome do you use?
The pictures and video will help me understand quickly. Thank you.
Hi,
1. Users send email and use the client interface to create ticket.
2. Yes.
3. Original ticket is Ticket #57057 and the Ticket # 57180 spawn here.
We are using osTicket (v1.18.2)