Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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In the original OsTicket, a ticket with a new response was displayed in bold. With the OsTicket Awesome, it is not clear to me how to change the formatting of a ticket with a new response. I actually want all tickets that have new responses and are new from my previous login to have a certain formatting in the queue. How can I do this?
I am also interested in this feature. Is there a CSS change that can be made that allows new or updated tickets to be displayed in bold as with the original OSTicket theme?
I'm really surprised not to find a response from admins here. I thought I was purchasing a supported theme.