Do you know how to access your log files? It would be very helpful if I could see the most recent apache logs. Perhaps you could copy/paste them into an email and send it to info@osticketawesome.com.

yes still problem with theme settings

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xxxxx

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it's a cloud installation i have no ideo how to access logs

i have FTP access to files to DB

but not to OS 

Oh yikes! Don't post your connection info in this forum!

I copied the info and then removed it. If you send me any other private information please email it to info@osticketawesome.com. 🙂

Please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

ok, i do