Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello,
I think the version of the plugin AUTH-OAUTH2.PHAR from osTicket-1.18.2-Awesome-101 is the old version (0.6) and that it cause an issue.
Here is why I'm thinking this...
I was using osTicket Awesome for osTicket 1.18.1 and I was using AUTH-OAUTH2.PHAR version 0.6.
I'm fetching emails from a Microsoft 365 for incoming ticket, was working great until the Microsoft certificate token expired yesterday after 2 years validity.
I tried creating a new token in Azure, but OsTicket return the error :
array ( 'code' => 'Gone', 'message' => 'The API version \'V2\' has been deprecated.', )
The programmer behind this plugin suggest to update it (see https://forum.osticket.com/d/105728-ms-oauth2-error-the-api-version-v2-has-been-depreciated/41) to get the latest modifications to address this issue.
So I did upgrade my instance to osTicket-1.18.2-Awesome-101 this morning, but I have the same problem.
If I look in my OSTICKET > ADMIN PANEL > MANAGE > PLUGINS, the AUTH-OAUTH2 still show version 0.6.
If I download a fresh install of OsTicket from their original website, the AUTH-OAUTH2.PHAR is 671,343 bytes, and the one included in yours is 667,850 bytes.
If I try to delete the plugin from my OsTicket instance, then delete your .PHAR to replace it by OsTicket version, the plugin won't show in the list of plugins that can be installed in my OsTicket instance.
If I put back your version of the .PHAR file, OsTicket show it again, but this version doesn't fix the problem.
Am I clear enough? Anyone can help me please ?
Thank you.