client emails are not working

Installation and Setup Help

Last Post by ecoyork 4 years ago

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4pens

Topic starter

Sep 27, 2021 2:56 pm

(@4pens)

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Joined: 5 years ago

Hi,

i just installed it,

i am getting the admin alerts but the client emails are not working

please help

osTicket v1.15.3.1 // osTicket-1.15.3.1-Awesome-101
PHP 7.4.23 // MySQL 10.1.48 // Apache web server

Posts: 1

ecoyork

Dec 28, 2021 8:34 am

(@ecoyork)

Member

Joined: 4 years ago

We are getting same results. We have the company emails coming through for new ticket alerts and replies to tickets are working. But the autoresponder for user emails / clients are not working once the ticket is created.

osTicket (v1.14.8) / osTicket-1.14.8 Awesome-101

PHP 7.4.23 // MySQL 10.1.48 // Apache web server

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client emails are not working