Have you checked these first?
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We have a number of "Open" queues where the ticket count at the bottom ("Showing X of X of about X") don't seem to be calculating right. Please see screenshots below.
Any thoughts or recommendations you might be able to make would be very helpful.
This queue only has one ticket it in but the count at the bottom states there 23 tickets.
This queue only has 11 tickets in it but it states there are 33 tickets.
This queue (which is the top level "open" queue) has 38 tickets listed but states there are 58 tickets in it. It even has the option to navigate to page 2 but there is nothing shown on page 2 when you navigate to it.
I should point out that after updating to the latest version of OSTicket Awesome (to try out the new dark mode), these issues appear to have been fixed. All the ticket counts appear to be working again!