Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Among the other tidbits listed in the screenshot with yellow boxes and arrows, the colour coding of the internal notes vs the external / posted notes have the same colour in dark mode but in "normal" or light mode it colour codes these sections differently to easily tell the difference between what was an internal note vs what was an external note.
