Post-Installation Tasks

Congratulations on installing or upgrading osTicket Awesome!

Here are a few final things to consider.

Delete the setup directory

This is important. The setup directory must be removed after installation for security reasons.

Linux: rm -rf setup/

Windows IIS: rmdir /s /q setup

Enable plugins

osTicket Awesome releases include up-to-date copies of the most popular osTicket plugins. Go to Admin Panel > Manage > Plugins and manually install and enable any plugins that you want to use.

If the plugin you need is not included with osTicket Awesome, look for the latest version online. As a last resort, you can copy the old plugin file over from your backup.

Configure your ticket queues

We recommend configuring Priority as the last column in each Ticket Queue. It looks better this way.

Priority column configuration

Enable avatars

Enable osTicket Awesome’s avatar system by going to Admin Panel > Settings > Agents > Avatar Source and selecting “Gravatar / Initials (local fallback)”.

Configure languages

You may also want to go to Admin Panel > Settings and configure your Primary and Secondary Languages.

Email piping

Not many people use email piping, but if you did use it previously you probably have to set it up again. See the email piping tips on our Troubleshooting page.

Ubuntu: writable uploads directory

Make the osta/uploads directory writable by the web server:

sudo chown -R www-data:www-data osta/uploads/

Further reading

Take a look at osTicket’s Post Install Setup Guide for additional configuration options.

If you run into any trouble, see our Troubleshooting page.