This version of osTicket Awesome is ONLY for osTicket v1.18.x
Requirements: HTTP server running Microsoft® IIS or Apache, PHP version 8.2-8.4, MySQL database version 5.5
[latest version] https://osaweso.me/downloads/
[how to install] https://osaweso.me/installation/
[troubleshooting] https://osaweso.me/troubleshooting/
[instant support] https://osaweso.me/chat/
[get in touch] https://osaweso.me/contact/
# osTicket-1.18.3-Awesome-105
===================================
Revision: 105 Released: 2026-04-19
After 10 years, osTicket Awesome is being developed more rapidly than ever. We are moving to a new URL and implementing a new subscription service. Expect more big changes soon and consider keeping your installation up-to-date.
* UPDATE: All osticketawesome.com URLs rebranded to osaweso.me
– Footer “osTicket Awesome” link (staff, client, setup panels)
– “Go Back to osaweso.me” demo button and tooltip
– Custom Logo “More information” link
– Forum and Contact Us links on setup screens
– Version check and telemetry endpoints
– Client and staff analytics pixels
* NEW: Subscription licensing system (Admin Panel > Theme > License)
– Activate, validate, and manage your subscription from the License panel
– Five states: Empty, Active, Revoked, Expired, Offline — each with clear
next-step guidance
– “Ask Chatty” helper link for in-product support
– “Manage license on osaweso.me” deep-links to your account page
– License status syncs from osaweso.me every 24 hours (or click “Check”
to refresh now)
* NEW: Staging license support
– Staging installations receive a 90-day auto-renewing license at no charge
– Badges in the License panel show staging status: active, expiring soon,
expired
– Staff header shows an amber warning bar when a staging license has
expired, and a blue (dismissible) reminder when it is expiring soon
* NEW: License-state nag bars in the staff header
– Red, non-dismissible banner when the subscription license has expired,
linking to the renewal page
– Blue, dismissible welcome banner on fresh installs that have not yet
entered a license key
– osTicket core messages (delete /setup/, config-file warnings, system
upgrade pending, etc.) always take precedence — osTA nags only show
when osTicket has no message of its own to display
– All osTA nag bars can be disabled server-side via the osta_nag_enabled
config key
* NEW: Anonymous usage telemetry
– Once every 24 hours, osTicket Awesome sends anonymous installation
statistics (version, PHP/MySQL version, web server, locale, agent/dept/
ticket counts) to osaweso.me — used to plan compatibility and prioritize
features
– Non-blocking: telemetry cannot delay page rendering
– See the Telemetry Disclosure page for the full list of data collected
* NEW: Admin sidebar icon for Theme
– The “Theme” item in the admin sidebar now displays as a small branded
icon instead of the text label
– The attention-drawing bounce animation previously applied to the Theme
nav item has been removed
* FIX: Client > ticket detail > “Print” and “Edit” buttons now float to the
column edge on desktop instead of wrapping under the ticket title
* FIX: Staff > New Task popup > validation errors now display inline
* FIX: Staff > Profile form > Phone and Mobile fields both use the correct
phone-number input formatter
**
** Previous Changelog
**
# osTicket-1.18.3-Awesome-104
===================================
Revision: 104 Released: 2026-03-01
* NEW: Added `staff.header.extra` Signal hook in the staff panel header, allowing plugins to inject
custom CSS/JS into the staff <head> without modifying core files
* NEW: Added .htaccess to osta/opt/ to block direct URL access to theme configuration handlers, preventing
false positive malware alerts from heuristic scanners
* FIX: Organizations with 10, 20, 30 (etc.) users were incorrectly hidden in the Organizations list
* FIX: Theme settings could revert to defaults if form data was incomplete (e.g. post_max_size exceeded)
* Fix: Fatal error on avatar initials with empty/zero size
# osTicket-1.18.3-Awesome-103
===================================
Revision: 103 Released: 2026-02-08
* NEW: Avatar system:
– Gravatar system for Users and Agents that have one tied to their email account
– [falls back to] Initials-based avatars powered by https://github.com/LasseRafn/php-initial-avatar-generator by
Lasse Rafn, with image processing by https://github.com/Intervention/image.
– Avatars now visible in User Directory, Staff Members list, Agent Directory, and Client Profile pages
– To enable: Admin Panel > Settings > Agents > Avatar Source > select “Built-In / Initials”,
and Admin Panel > Settings > Users > Avatar Source > select “Gravatar / Initials (local fallback)”
* NEW: Automatic version update notifications:
– When a new release is available, admins receive a notification at the top of the screen.
– Dismissable on a per-agent basis, notification will not reappear until next release
– The Theme Information section also improved
* NEW: Unified Client Portal sidebar
– Consistent sidebar across all Knowledge Base pages (categories, FAQ detail, search results, custom pages)
– Conditional sections: Attachments, Featured FAQs, Help Topics, KB Categories, Other Resources, Search
– Animated search button slides in on focus
* FIX: Ticket print PDFs now use the custom print logo from Theme Settings instead of the default osTicket logo
# osTicket-1.18.3-Awesome-102
===================================
Revision: 102 Released: 2026-01-28
* HOTFIX: Fixed double-escaped apostrophes in translation files (ca, et, fr, it, tr, uk) causing
HTTP 500 errors on /scp/
* HOTFIX: Fixed malformed Hebrew translation string for ‘Ticket Assignment Alert’
# osTicket-1.18.3-Awesome-101
===================================
Revision: 101 Released: 2026-01-25
* NEW: initial release for osTicket 1.18.3
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18.3
* NEW: Pashto (ps) language pack added
* NEW: Auth OpenID (Microsoft) plugin added
* UPDATE: Auth OAuth2 plugin updated from 0.6 to 1.1
* UPDATE: all 58 language packs refreshed with latest translations
* FIX: Arabic flag CSS conflict resolved (ar vs arab)
* FIX: Taiwan flag CSS reworked
# osTicket-1.18.2-Awesome-101
===================================
Revision: 101 Released: 2025-02-16
* NEW: initial release for osTicket 1.18.2
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18.2
# osTicket-1.18.1-Awesome-101
===================================
Revision: 101 Released: 2023-10-26
* NEW: initial release for osTicket 1.18.1
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18.1
* NEW: all files self-contained, fully functional in an offline hosting (intranet) environment
# osTicket-1.18-Awesome-103
===================================
Revision: 103 Released: 2023-10-19
* FIX: Staff > Themes & Custom Theme > fix mapping, add Hover styles
# osTicket-1.18-Awesome-102
===================================
Revision: 102 Released: 2023-10-10
* NEW: 3 plugin updates bundled
1. Oauth2
2. Password Policy
3. Attachments in Amazon S3
# osTicket-1.18-Awesome-101
===================================
Revision: 101 Released: 2023-06-17
* NEW: initial release for osTicket 1.18
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18
# osTicket-1.17.4-Awesome-101
===================================
Revision: 101 Released: 2023-06-17
* NEW: initial release for osTicket 1.17.4
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.4
# osTicket-1.17.3-Awesome-102
===================================
Revision: 102 Released: 2023-04-28
* HOTFIX: Client > wrong jQuery files called
# osTicket-1.17.3-Awesome-101
===================================
Revision: 101 Released: 2023-03-04
* NEW: initial release for osTicket 1.17.3
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.3
* FIX: Staff > Current profile > Dark Mode > malformed code displays on page
* FIX: Staff > various minor Dark Mode enhancements
# osTicket-1.17.2-Awesome-102
===================================
Revision: 102 Released: 2023-01-03
* NEW: Staff > Current profile > Dark Mode
* NEW: Staff > Ticket List > Priority Quick Change
* FIX: Staff > New Ticket > Assign To field > filter down results by by typing name
* FIX: Staff > improvements for RTL language support (more to come!)
* FIX: Staff > various UI fixes and improvements
# osTicket-1.17.2-Awesome-101
===================================
Revision: 101 Released: 2022-11-17
* NEW: initial release for osTicket 1.17.2
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.2
* FIX: Staff > Tasks > Task list missing
* FIX: Staff > Tasks > buttons misaligned
# osTicket-1.17.1-Awesome-101
===================================
Revision: 101 Released: 2022-11-11
* NEW: initial release for osTicket 1.17.1
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.1
* NEW: replaced old .txt README with this file
* FIX: Client and Staff > date picker styling improvements
* FIX: Staff > mobile view > Ticket List > button menus going off screen
# osTicket-1.17-Awesome-103
==================================
Revision: 103 Released: 2022-10-21
* FIX: Staff > Attachment Preview plugin included as a .phar file
# osTicket-1.17-Awesome-102
===================================
Revision: 102 Released: 2022-10-10
* FIX: Client > wrong jQuery version called
* FIX: Staff > desktop view > fix ticket thread buttons misaligned
* FIX: Staff > mobile view > fix field widths
* FIX: Staff > mobile view > fix sort button missing
* FIX: Staff > basic search broken (workaround until better fix is found)
# osTicket-1.17-Awesome-101
===================================
Revision: 101 Released: 2022-10-06
* NEW: initial release for osTicket v.1.17
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17
* NEW: support for osTicket’s new plugin multi-instance support
* CHANGE: update all plugins to latest available versions
# osTicket-1.16.4-Awesome-101
===================================
Revision: 101 Released: 2022-11-10
* NEW: initial release for osTicket v.1.16.4
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.16.4
* FIX: Staff > mobile view > fix column labels
# osTicket-1.16.3-Awesome-101
===================================
Revision: 101 Released: 2022-05-19
* NEW: initial release for osTicket v.1.16.3
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.16.3
# osTicket-1.16.2-Awesome-101
===================================
Revision: 101 Released: 2022-04-21
* NEW: initial release for osTicket v.1.16.2
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.16.2
# osTicket-1.16.1-Awesome-101
===================================
Revision: 101 Released: 2022-02-19
* NEW: initial release for osTicket v.1.16.1
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.16.1
# osTicket-1.16-Awesome-101
===================================
Revision: 101 Released: 2022-02-17
* NEW: initial release for osTicket v.1.16
[release notes] https://github.com/osTicket/osTicket/releases/tag/v1.16
