Ten years of osTicket. 83 releases. As the creators of osTicket Awesome, if it involves osTicket, we’ve probably already solved it — and if we haven’t, we’ll figure it out.
What we can do for you
Your subscription covers product support: installation questions, upgrade help, configuration guidance, bug reports. Everything beyond that is available as a professional service.
That includes:
- Custom development — triggers, SLAs, custom forms, department workflows, PHP modifications
- Server configuration — nginx, Apache, PHP tuning, MySQL optimization, SSL, mail server setup
- Data migration — moving your ticket history from Zendesk, Freshdesk, or another platform into osTicket
- Upgrade assistance — complex environments, heavily modified installs, or multi-instance setups
- Staff training — onboarding your team, building runbooks, documenting your workflows
- Integration debugging — connecting osTicket to CRMs, ERPs, or custom API consumers
- Performance and infrastructure consulting — high availability, load balancing, server sizing
Agency subscribers receive migration guidance and multi-instance architecture advice as part of their support scope. If you need hands-on migration work, we can help.
If you’re not sure whether your project fits, just describe it below. Worst case, we’ll point you in the right direction.
Rate: $150 USD/hour
Quoted in advance for defined-scope projects. Time-and-materials for open-ended work. No surprises.
If your project requires server or application access, any credentials you share are encrypted at rest, excluded from email notifications, and automatically deleted after 30 days. We recommend changing passwords once the work is complete.
Tell us what you need
We’ll follow up within one business day.