One price. Unlimited agents.
Your server, your data.
Every plan includes all 30+ enhancements, every feature, and product support. No per-seat fees. No surprises. Just pick the plan that fits your team.
Choose your plan
All prices in USD.
- 1 installation
- All 30+ enhancements
- Unlimited agents
- Product support
- All updates and new releases for 1 year
- 1 production + 1 staging installation
- 1 license key
- All 30+ enhancements
- Unlimited agents
- Community forum access
- Priority support
- All updates and new releases for 1 year
- 5 production + 5 staging installations
- 1 license key
- All 30+ enhancements
- Unlimited agents
- Community forum access
- Priority support
- All updates and new releases for 1 year
- Unlimited everything
- SLA-backed support
- Community forum access
- Volume licensing
- Multi-year agreements
- Custom invoicing & POs
- Dedicated onboarding
Interested in reselling osTicket Awesome? Learn about our reseller program.
Trusted by thousands of organizations including
4,400+ installations · 190+ countries · 10 years of active development
Everything you need. Every plan.
No matter which plan you choose, you get the full product. Every enhancement. Every feature. No artificial limits.
The only difference is scale.
Every plan includes the same software and the same features. Here’s what changes:
| Solo | Business | Agency | Enterprise | |
|---|---|---|---|---|
| Installations | 1 | 1 prod + 1 staging | 5 prod + 5 staging | Unlimited |
| License keys | 1 | 1 | 1 | Unlimited |
| Support | Product | Priority | Priority+ | Dedicated |
| Community forum | — | ✓ | ✓ | ✓ |
| Price | $79/yr | $149/yr | $299/yr | Custom |
Not sure which plan you need? Start with Solo. You can upgrade at any time and we’ll prorate the difference.
Priority+ includes migration planning guidance and multi-instance architecture advice.
Try it risk-free.
30-day money-back guarantee. No questions asked.
If osTicket Awesome isn’t right for you, just let me know within 30 days and I’ll refund your purchase in full. No forms, no hoops, no hard feelings.
I’ve spent 10 years building this product and I stand behind every line of code. If it doesn’t work for you, I want to know why, and I want you to have your money back.
❤️ Stevland Ambrose, Founder, osAwesome
Common questions
Every plan includes all 30+ enhancements, every feature, unlimited agents, product support, and all updates and new releases for the duration of your subscription. Plans differ only by scale (number of production sites) and support channel (community forum for Solo, priority email for Business and Agency). See the pricing page for a full comparison.
Your helpdesk keeps working. Nothing breaks, nothing disappears, no features are disabled, and your ticket data is completely unaffected. osTicket Awesome never modifies your database, so there is nothing to "undo."
What you lose is access to new releases, product support, and the community forum. Your admin panel will display a discreet notification that your license has expired. You can renew at any time to restore full access.
No. Every plan supports unlimited agents. Add as many staff members as you need. The price never changes.
Yes. You can upgrade at any time and we'll prorate the cost for the remainder of your billing period. Downgrades take effect at your next renewal.
Your purchase is backed by a 30-day money-back guarantee. Install it, set it up, use it with your team. If it's not the right fit, we'll give you a full refund.
You can also explore the live demos to see osTicket Awesome in action before you buy: Staff Panel demo and Client Portal demo.
Installation help, configuration questions, upgrade assistance, and bug reports. If something isn't working the way it should, we'll help you sort it out.
Agency support additionally covers migration guidance (planning, data mapping, platform comparison) and multi-instance architecture advice (subdomain strategy, coordinating upgrades across client sites). These are questions that naturally arise at Agency scale.
Product support does not cover server administration, custom development, hands-on migration work, or third-party integrations. Those are available as professional services at an hourly rate.
No. osTicket Awesome is a professional distribution of osTicket, similar to how Ubuntu is a distribution of Linux. We build on top of the official osTicket release, adding 30+ enhancements for design, usability, and internationalization. When osTicket releases an update, we merge it into our distribution and ship it to you, usually within a week, as we have been doing consistently for 10 years.
"Your project was one of those signals we couldn't ignore. It both hurt and helped, in the best way possible."
— Peter Rotich, Founder, osTicket
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Payment is processed securely through Stripe or PayPal, depending on which you choose at checkout. No PayPal account is required to pay by credit card; if you do have a PayPal account, you can pay directly from your linked bank account.
Yes. A PDF invoice is generated automatically for every purchase and renewal and attached to your order confirmation email. If you provide a VAT or Tax ID number at checkout, it appears on your invoice. You can also download invoices from your My Account dashboard at any time.
We built this because our European customers made it very clear that proper invoices at the point of purchase were non-negotiable. If your organization requires invoices for procurement, we have you covered. For more details, see our VAT & Invoicing page.
Yes. We offer a 25% discount for educational institutions and non-profit organizations. See our Educational Discount and Non-Profit Discount pages for eligibility and how to apply.