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Detailed comparisons with the alternatives.

Unlimited Agent HelpdeskPricing Unlimited Agents.One Price. No Exceptions. Adding your 5th agent costs the same as your 50th: nothing. Starting at $149/year…→vs FreeScoutCompare Ready to Graduate? FreeScout got you started. osTicket Awesome is what comes next. Everything included. $149/year. Just the Facts…→vs FreshdeskCompare Stop Renting Your Helpdesk.And Stop Paying Per Agent. Self-hosted. Your data. Your servers. Starts at $149/year. No tier traps.…→vs SupportPalCompare Your Helpdesk. Your Server.But Not Your Source Code. SupportPal and osTicket Awesome are both self-hosted PHP helpdesks. One gives…→vs vanilla osTicketCompare You Love the Engine.We Fixed the Rest. Same engine. Same reliability. Completely different experience. 30+ enhancements. Starting at $149/year.…→vs ZammadCompare Free Until It Isn't. Zammad is free to download. Then you meet Elasticsearch. osTicket Awesome is lightweight and runs…→vs ZendeskCompare Your Zendesk Escape Hatch Self-hosted. Unlimited agents. Starts at $149/year. No per-agent fees. No resolution tax. No surprises. The…→

PRODUCT

  • Features
  • Pricing
  • Enterprise
  • FAQs
  • Client Demo
  • Staff Demo
  • Refund Policy

SERVICES

  • Professional Install
  • Hire a Pro

COMPARE

  • Zendesk
  • Freshdesk
  • Zammad
  • SupportPal
  • FreeScout
  • vanilla osTicket
  • Unlimited Agents

USE CASES

  • Healthcare
  • Education
  • Government
  • MSP
  • Nonprofits

LEARN

  • Why Self-Hosted?
  • TCO Calculator
  • HIPAA Compliance
  • Make the Case

COMMUNITY

  • Forum
  • Feature Requests
  • osTicket 2.0
  • Educational Discount
  • Non-Profit Discount
  • Contact

DOCUMENTATION

  • System Requirements
  • Installation
  • Post-Installation
  • Logo Tips
  • Troubleshooting
  • Browser Cache
  • Release History

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