Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
When pasting/inserting an image in the client reply richtext editor (observed on /osta/old/ paths), the draft flow generates an invalid request to:
/osta/old/ajax.php/draft/ticket.client.<id>/index.php
This request returns 400 URL not supported.
After the failure, the editor inserts an element with src equal to the localized error text (URL-adresse understøttes ikke) instead of a valid image URL, which triggers a secondary 404 request to:
/osta/old/URL-adresse%20underst%C3%B8ttes%20ikke
Technical review indicates:
Draft URLs are initially built as ajax.php/draft/<namespace> (and /attach) in js/redactor-osticket.js.
Draft routes in ajax.php do not support an extra /index.php suffix.
Dispatcher fallback for unmatched routes is 400 URL not supported, and the Danish translation matches the observed inserted text exactly.
Please investigate the draft/image paste upload flow and its redirect/error handling to determine why requests are being resolved to .../ajax.php/draft/.../index.php and why the non-JSON error response is being consumed as image source data.