Contact Are you an existing customer? Log in for faster support. 1What brings you here?2Tell us more3Your details STEP 1 OF 3 How can we help you today? Choose the option that best fits your needs and we'll get you to the right place. Pre-sales questionThinking about buying? Ask away Strategy sessionLet's talk enterprise / larger rollout Billing / accountPayments, invoices, account stuff Technical supportSomething not working? We've got you Something elseFeedback, partnerships, or just saying hello No matter what you choose, a real person will follow up within 1 business day. Why are you contacting us?(Required) Pre-sales question Strategy Session Billing/Account question Technical support Other Many pre-sales questions are answered on our FAQ page or by trying the Client Demo / Staff Demo, or by chatting with our AI assistant in the bottom-right corner.If you still have a question, we’re happy to help!Are you currently running osTicket? Yes No Not yet What version of osTicket?What interests you most? Dark Mode Custom Themes Branding / White-label Mobile Responsiveness Other Tell us what’s on your mind. Consider posting this in the Forum instead If you post your question or issue in the Forum, we’ll still receive it as an email — but more people will see it, you may receive a variety of answers, and it may help others with similar issues in the future. Installation & Setup | Bugs & Display Issues | Dark Mode Modifications | General Discussion | Suggestions & Feedback Take me to the Forum Contact developer To help us help you faster: Include your osTicket Awesome version, hosting environment, and PHP version (below) Describe what went wrong and what steps you’ve already tried Include the exact wording of any error messages Attach or link to screenshots if possible Many display issues are resolved simply by clearing your browser cache Never share the contents of your ost-config.php file — it contains your database credentials. How would you like to provide your system details? 1. Paste your Theme Information Copy & paste from your osTicket admin panel 2. Enter details manually Fill in a few quick fields about your setup Paste your Theme InformationNone of these fields are mandatory, but the more information you provide the more likely it is that we can help you quickly.What version of osTicket Awesome are you running?What version of PHP are you using?What operating system is your server running?Select...LinuxWindows / IISOtherWhat web server are you using?Select...ApacheNginxLiteSpeedIISOther / Not sureWhat database are you using?What browser are you using? The more info you provide us with, the faster we can resolve your question. Account UsernameEmail Associated with Account Invoice NumberTransaction IDPurchase Date MM slash DD slash YYYY Tell us about your organizationThis helps us prepare for a productive conversation.Organization(Required)IndustrySelect oneEducationGovernmentHealthcareIT / MSPFinancialManufacturingOtherCountry(Required)Approximate number of support agentsSelect one1–56–1516–5051–100100+Approximate monthly ticket volumeSelect oneUnder 100100–500500–2,0002,000+Not sureWhat are you using now?(Required)Select oneZendeskFreshdeskJira Service ManagementosTicket (vanilla)osTicket AwesomeEmail / spreadsheetsOtherNothing yetSelf-hosted or cloud-hosted preference?Select oneSelf-hosted (our own servers)Cloud-hosted (managed for us)No preferenceNot sureWhat’s driving this evaluation?(Required) Cost reduction Replacing current platform Data sovereignty / compliance New deployment Consolidating multiple helpdesks Other Interested in any of the following? Migration from existing platform Professional installation Integration with existing website or intranet Custom development Staff training Not sure yet Any specific requirements?When are you looking to deploy?(Required)Select oneImmediately1–3 months3–6 monthsJust exploringSubjectMessageAttach a screenshot Drop files here or Select files Accepted file types: jpg, jpeg, png, gif, webp, pdf, txt, log, Max. file size: 10 MB, Max. files: 5. Almost there! Tell us who you are.Name(Required) First Last Email(Required) PhoneYour TimezoneSelect your timezoneUS/Eastern (ET)US/Central (CT)US/Mountain (MT)US/Pacific (PT)US/Alaska (AKT)US/Hawaii (HT)Canada/Atlantic (AT)Canada/Newfoundland (NT)Europe/London (GMT)Europe/Paris (CET)Europe/Helsinki (EET)Asia/Dubai (GST)Asia/Kolkata (IST)Asia/Singapore (SGT)Asia/Tokyo (JST)Australia/Sydney (AEST)Pacific/Auckland (NZST)
