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Unlimited Agents.
One Price. No Exceptions.

Adding your 5th agent costs the same as your 50th: nothing.
Starting at $149/year for your entire organization.

Unlimited agents, one flat price

The Math

Every agent you add to a SaaS helpdesk increases your annual bill.

Per-agent pricing sounds reasonable when you have 3 agents. It stops being reasonable when you have 30.

Agents osTicket Awesome Zendesk Suite Team Zendesk Suite Pro Freshdesk Pro
5From $149/yr$3,300/yr$9,300/yr$2,940/yr
10From $149/yr$6,600/yr$18,600/yr$5,880/yr
25From $149/yr$16,500/yr$46,500/yr$14,700/yr
50From $149/yr$33,000/yr$93,000/yr$29,400/yr
100From $149/yr$66,000/yr$186,000/yr$58,800/yr

At 50 agents on Zendesk Suite Professional, you’re paying $93,000/year for a helpdesk. osTicket Awesome starts at $149/year for the same 50 agents. That’s not a typo.

The Real Cost

Per-agent pricing punishes you for growing.

The per-agent model creates a perverse incentive: every new support hire increases your software cost. This leads to real operational problems.

You limit who gets access Instead of giving every department a seat, you ration access to the support tool. Facilities, HR, and finance handle requests through email because adding seats is too expensive.
You create shadow support Agents without seats forward tickets to colleagues, answer from personal email, or use workarounds that bypass the system entirely. Tickets disappear. Accountability disappears.
You budget for software, not staff When a $55/agent/month seat costs more than some agents’ daily pay in some markets, the tool becomes the bottleneck instead of the enabler.
You hesitate to hire Your helpdesk bill shouldn’t be a factor in whether you bring on a new support person.

osTicket Awesome has no per-agent fee. Add every person who touches a support request. Give every department a seat. The cost is the same whether you have 5 agents or 500.

Hidden Costs

Per-agent pricing gets worse when AI enters the picture.

Both Zendesk and Freshdesk charge for AI features on top of per-agent seat fees.

Zendesk Advanced AI: $50/agent/month. A 25-agent team pays $15,000/year for AI alone, on top of seat fees. Plus $1.50–$2.00 per automated resolution once you exceed your included limit.

Freshdesk AI Copilot: $29/agent/month. A 25-agent team pays $8,700/year. AI Agent sessions are $100 per 1,000, expire monthly with no rollover.

These are not optional luxuries. Most teams discover they need AI within the first quarter. The per-agent model means the AI bill scales linearly with your team size.

osTicket Awesome does not currently include AI features. That’s a genuine gap. But it also means your helpdesk bill doesn’t include an AI surcharge that scales with headcount.

Everything

No tiers for features. No limits on agents.

Every osTicket Awesome plan includes every feature. There is no Pro upgrade for custom reports. No Enterprise tier for audit logging. No premium add-on for AI. No per-agent multiplier.

Email-to-Ticket Pipeline IMAP/POP3 polling, SMTP replies, OAuth2 for Microsoft 365 and Google Workspace.
Custom Forms and Help Topics Specific intake forms for every request type with automatic routing.
SLA Management Service-level targets by department, priority, or help topic. Grace periods, alerts, escalation.
Ticket Routing and Filters Regex-capable rules. Auto-assign, auto-prioritize, auto-route.
Responsive Design Staff and client portals work across desktop, tablet, and mobile.
Dark Mode + 17 Keyboard Shortcuts Per-agent dark mode. Navigate queues, reply, change priorities without a mouse.
10 Enterprise Plugins, Pre-Installed 2FA, LDAP/AD, OAuth2 SSO, password policy, audit logging, S3 storage, and more.
49 Language Packs with RTL Full right-to-left support. 90 custom translation keys per pack.
Knowledge Base + Canned Responses Customer self-service plus shared and personal reply templates.
10 Themes + CSS Editor Pre-built themes, live color picker, custom CSS. Full source code access.
Complete Data Sovereignty Your servers. Your database. Your encryption. Your retention policy.
Full REST API Read/write access to tickets, users, and organizations.

$149/year (Business). $299/year (Agency, up to 5 installations). Unlimited agents on every plan.

Use Cases

Organizations where unlimited agents changes the math.

Universities and school districts IT, housing, dining, facilities, admissions, and the registrar all need access to the ticketing system. At $55/agent/month, only IT gets seats. Starting at $149/year, every department gets access.
Government agencies Public sector budgets are fixed. A flat annual cost fits procurement requirements that per-agent models don’t. Data sovereignty is often mandatory.
Hospitals and healthcare IT, patient services, facilities, and billing all handle support requests. Self-hosted deployment satisfies data residency requirements without paying for a premium HIPAA-eligible SaaS tier.
MSPs and hosting companies Managed service providers supporting multiple clients need agents for every technician. Per-agent fees eat margins. Flat pricing preserves them.

If you’re hiring, your helpdesk bill shouldn’t be the reason you hesitate to give the new person a seat.

Trusted Worldwide

You wouldn’t be the first to make the switch.

Over 4,400 installations worldwide. 10 years and 80+ releases.

BMW Booz Allen Hamilton University of Oxford University of Cambridge Lindt Texas DPS Columbia University Honeywell

Common Questions

Common questions

Is there really no limit on agents?

Correct. Every plan supports unlimited agents, unlimited tickets, and unlimited end users. The plan tiers differ by number of installations, not by agent count.

What’s the difference between Solo, Business, and Agency?

Solo ($79/year) covers 1 installation + 1 staging, with community forum support. Business ($149/year) covers 1 + 1 staging, with priority email support. Agency ($299/year) covers up to 5 + 5 staging, with priority email support. All three include every feature and unlimited agents.

How is this sustainable at $149/year?

osTicket Awesome is a software distribution, not a cloud service. There are no servers to run for your installation, no per-agent infrastructure costs, and no support tickets that scale with your team size. The cost of serving 5-agent and 500-agent customers is essentially the same.

Can I try it before committing?

Yes. Live demos are available right now, no account needed. Links at the bottom of this page. We also offer a 30-day money-back guarantee on all new subscriptions.

Is there a money-back guarantee?

Yes. 30 days, no questions asked.

Your helpdesk bill doesn’t have to grow when your team does.

The demos are live. No signup required.

Client Demo Staff Demo Get Started

Business $149/yr · Agency $299/yr · Unlimited agents on every plan.