Professional Installation

Getting osTicket Awesome running is straightforward — but if you’d rather skip the setup and start using your helpdesk, we can take it from here. A flat $150, done within 24 hours.

What’s included

We handle the full installation on your server: osTicket core, the osTicket Awesome distribution, and initial configuration so it’s ready to use the moment we hand it back. That means your email queue connected, your department structure in place, and your branding applied.

When we’re done, you get a working helpdesk — not a blank install.

How it works

  1. Purchase the service. You’ll receive an intake form where you can describe your environment and timeline.
  2. Share access. We’ll need your osTicket Awesome account credentials and access to your server — via cPanel, Plesk, or SSH.
    Credentials submitted through our intake form are encrypted at rest and excluded from email notifications. They’re automatically and permanently deleted after 30 days, and we recommend changing any passwords you share with us once the installation is complete.
  3. We get to work. Installation is completed within 24 hours of receiving access.
  4. You take over. We hand back a configured, running helpdesk. Your staff can log in the same day.

Before we begin

A few things to have ready:

  • A server meeting osTicket’s system requirements (PHP 8.2+, MySQL/MariaDB, Apache or IIS)
  • Hosting access we can reach over the internet — the server needs to be publicly reachable (no corporate VPNs or private intranets)
  • An osTicket Awesome subscription (Solo, Business, or Agency)

osTicket Awesome works great on an intranet, but for this service we only support installs with a direct WAN connection. Sorry, no Teamviewer-type installs.

Not sure if your server qualifies? Check the system requirements or reach out before purchasing.

Questions?

If your situation is more complex — migrating from another platform, setting up on a non-standard stack, or needing custom configuration — that falls under professional services. Tell us what you need.