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									Suggestions and Feedback - osTicket Awesome Forums				            </title>
            <link>https://osaweso.me/community/suggestions-and-feedback/</link>
            <description>osTicket Awesome Discussion Board</description>
            <language>en-US</language>
            <lastBuildDate>Wed, 17 Jun 2026 05:44:17 +0000</lastBuildDate>
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            <ttl>60</ttl>
							                    <item>
                        <title>Feature Request: Additional API endpoints</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/feature-request-additional-api-endpoints-125323/</link>
                        <pubDate>Tue, 17 Mar 2026 16:42:50 +0000</pubDate>
                        <description><![CDATA[Hi! New customer here. Love the product.

I&#039;m wondering if there is any interest in expanding upon the default osTicket API endpoints to include some new ones that allow access to things lik...]]></description>
                        <content:encoded><![CDATA[Hi! New customer here. Love the product.

I'm wondering if there is any interest in expanding upon the default osTicket API endpoints to include some new ones that allow access to things like general Client and Organization information, including custom fields we've created to capture CMS data. Would be great to read more than just specific ticket info via the API!]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>Michael Rebar</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/feature-request-additional-api-endpoints-125323/</guid>
                    </item>
				                    <item>
                        <title>Installation Issue Moving &amp; Deleting - Directory Folder Permissions</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/installation-issue-moving-deleting-directory-folder-permissions-120593/</link>
                        <pubDate>Tue, 11 Jun 2024 12:47:56 +0000</pubDate>
                        <description><![CDATA[I&#039;m a newbie to OS ticket. but a very seasoned Unix guy.&nbsp;

I just installed OSTicketAwesome yesterday and had a couple of issues.

I followed the instructions carefully, but when I trie...]]></description>
                        <content:encoded><![CDATA[I'm a newbie to OS ticket. but a very seasoned Unix guy.&nbsp;

I just installed OSTicketAwesome yesterday and had a couple of issues.

I followed the instructions carefully, but when I tried to MOVE the files from upload to the root directory of the support system, I could not.&nbsp; I had to COPY them.

Once I moved the UPLOAD files to the trash could I empty the trash.

I found out that all the file folders are marked 555 (read only for all) in UNIX making them unmoveable and when moved to trash undeletable.

I was able to get a terminal login on my WP farm and went into .trash and did a "chmod -R 755 ** and all is well

&nbsp;

MY SUGGESTION is mark all file folders 755 and your instructions will work correctly and easier for rookie users to MOVE and DELETE the files.

Great app so far... my 2 c.

&nbsp;

Richard]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>Richard Swaffer</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/installation-issue-moving-deleting-directory-folder-permissions-120593/</guid>
                    </item>
				                    <item>
                        <title>Plugin: Reply by ChatGPT or similar</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/plugin-reply-by-chatgpt-or-similar-118639/</link>
                        <pubDate>Fri, 27 Oct 2023 06:13:39 +0000</pubDate>
                        <description><![CDATA[Good morning,

I ask (even for a fee) the possibility of developing a plugin that adds the functionality of compiling answers through AI.

Through the Chatbase API (or similar) the operator ...]]></description>
                        <content:encoded><![CDATA[Good morning,

I ask (even for a fee) the possibility of developing a plugin that adds the functionality of compiling answers through AI.

Through the Chatbase API (or similar) the operator could have a button placed in the Wysiwyg editor that fills the text area with the response to be sent to the customer with the content returned on an AI model.

Services like Chatbase allow you to train AI models like ChatGPT with example documents and return answers that are in line with the topic.

Thank you]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>aptx</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/plugin-reply-by-chatgpt-or-similar-118639/</guid>
                    </item>
				                    <item>
                        <title>Plugin: Google Translate</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/plugin-google-translate-118626/</link>
                        <pubDate>Fri, 27 Oct 2023 00:56:39 +0000</pubDate>
                        <description><![CDATA[Good morning,

I ask (also for a fee) the possibility of developing a plugin that adds the functionality of translating the customer&#039;s text into the operator&#039;s language.

Through the Google ...]]></description>
                        <content:encoded><![CDATA[Good morning,

I ask (also for a fee) the possibility of developing a plugin that adds the functionality of translating the customer's text into the operator's language.

Through the Google Translate API (or similar) the operator could have a button positioned in the header of each message sent in the ticket, which translates the content of the message.

Subsequently, the operator in the Wysiwyg editor could have a button to translate the text written in his own language into the client's language.

Thank you]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>aptx</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/plugin-google-translate-118626/</guid>
                    </item>
				                    <item>
                        <title>Option in category search</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/option-in-category-search-116343/</link>
                        <pubDate>Wed, 19 Apr 2023 05:20:50 +0000</pubDate>
                        <description><![CDATA[Hi,

&nbsp;

Is there an option when you want to select a category that you can type in the category? And is there a future request that wil be mutiple category dropdown menus? (so that when...]]></description>
                        <content:encoded><![CDATA[Hi,

&nbsp;

Is there an option when you want to select a category that you can type in the category? And is there a future request that wil be mutiple category dropdown menus? (so that when you have a syb category that it will show when you have selected the head category etc?)&nbsp;,

&nbsp;

<img src="https://osticketawesome.com/wp-content/uploads/hm_bbpui/16343/k4fydlt4q72v9fevkhypife4e259xdk7.jpg" alt="" />]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>Justin Brink</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/option-in-category-search-116343/</guid>
                    </item>
				                    <item>
                        <title>Sort button on Mobile interface</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/sort-button-on-mobile-interface-110763/</link>
                        <pubDate>Fri, 17 Jun 2022 00:41:27 +0000</pubDate>
                        <description><![CDATA[Hello, can I ask for a sort button (base on ticket numbers, ticket status, clients, agents...) on Mobile interface. Since by default view, the interface doesn&#039;t sort the tickets based on any...]]></description>
                        <content:encoded><![CDATA[Hello, can I ask for a sort button (base on ticket numbers, ticket status, clients, agents...) on Mobile interface. Since by default view, the interface doesn't sort the tickets based on any fields and we have more than 50 tickets per day so I find it hard to take a quick look on all tickets on mobile interface. On PC, I used to sort every ticket based on ticket number first, then I'll check one by one in order just to make sure I don't miss any tickets.

Is it possible to do it by myself on CSS custom menu on should I wait for another release. Please help. Thanks a lot.]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>huypt</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/sort-button-on-mobile-interface-110763/</guid>
                    </item>
				                    <item>
                        <title>List of Keyboard Shortcuts</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/list-of-keyboard-shortcuts-108899/</link>
                        <pubDate>Sat, 11 Dec 2021 10:38:55 +0000</pubDate>
                        <description><![CDATA[Hi,

Where can I find a list of the keyboard shortcuts?

Thank you.]]></description>
                        <content:encoded><![CDATA[Hi,

Where can I find a list of the keyboard shortcuts?

Thank you.]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>tuga</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/list-of-keyboard-shortcuts-108899/</guid>
                    </item>
				                    <item>
                        <title>Add header/footer UI in admin panel</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/add-header-footer-ui-in-admin-panel-108576/</link>
                        <pubDate>Thu, 28 Oct 2021 12:56:27 +0000</pubDate>
                        <description><![CDATA[Hey I really like the new possibility of adding our custom CSS via the admin panel and thought having the same for header/footer would be really useful!]]></description>
                        <content:encoded><![CDATA[Hey I really like the new possibility of adding our custom CSS via the admin panel and thought having the same for header/footer would be really useful!]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>JulienVDC</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/add-header-footer-ui-in-admin-panel-108576/</guid>
                    </item>
				                    <item>
                        <title>Disable automatic scroll down, scroll down button instead</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/disable-automatic-scroll-down-scroll-down-button-instead-108079/</link>
                        <pubDate>Wed, 01 Sep 2021 09:15:53 +0000</pubDate>
                        <description><![CDATA[Hi,

I would like to disable the automatic scroll down when I open or save (after changing e.g. status) a ticket.
Is this already possible somewhere?

Instead I would like to have a scroll d...]]></description>
                        <content:encoded><![CDATA[Hi,

I would like to disable the automatic scroll down when I open or save (after changing e.g. status) a ticket.
Is this already possible somewhere?

Instead I would like to have a scroll down button just like I have a scroll up button in the lower right.

Currently it's really annoying when you have a lot of custom form fields to set/change that you are scrolled down to the bottom all the time after every change.

Thank you &amp; best regards
Alexander]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>Mario Kischporski</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/disable-automatic-scroll-down-scroll-down-button-instead-108079/</guid>
                    </item>
				                    <item>
                        <title>Collapse Entry</title>
                        <link>https://osaweso.me/community/suggestions-and-feedback/collapse-entry-107707/</link>
                        <pubDate>Fri, 04 Jun 2021 21:50:20 +0000</pubDate>
                        <description><![CDATA[I don&#039;t know if this is currently implemented or not, but it would be nice to be able to collapse thread entries.

I primarily use OS Ticket for log entries and as a maintenance journal. My ...]]></description>
                        <content:encoded><![CDATA[I don't know if this is currently implemented or not, but it would be nice to be able to collapse thread entries.

I primarily use OS Ticket for log entries and as a maintenance journal. My 'tickets' essentially never close. So when I open a ticket, it would be nice to collapse, or even have all entries collapsed by default with maybe the first two lines as a summary.]]></content:encoded>
						                            <category domain="https://osaweso.me/community/suggestions-and-feedback/">Suggestions and Feedback</category>                        <dc:creator>maxtim</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/suggestions-and-feedback/collapse-entry-107707/</guid>
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